Our Contacts

Service Hotline and Technical Support

Global Payment Plus (GPP)

Client Service Asia
+86 2138559779

German Technical Service Hotline

+49 69 13680527

Monday to Friday 8:00-18:00 (Central European Time)

All external audit confirmation would be processed by GS-OPS Team and centralized in Commerzbank Shanghai Branch.

  • Incoming external audit confirmation should include the authorized company chop(S) or signature(S). Cross page seal is required for multiple-page confirmation. If the account is closed, please contact us before sending the confirmation.
  • In principle, paper reply letter is generated automatically by the system and sent directly to the address indicated on the incoming external audit confirmation.
  • The charge rate shall be in accordance with the relevant Tariff Schedules.

Qualified in-person confirmation would be accepted and would be replied by mail . Any request about in-person confirmation, please contact us for details before coming.

Contact Information:

Shanghai & Beijing Branch Audit Confirmation

Yunchen Yan

+86 21 3855 9730

Commerzbank AG Shanghai Branch, 37F, Shanghai World Financial Center, 100 Century Avenue, Shanghai 200120/P.R. China